In February's issue of Success Magazine, the topic is to become the Game Changer in your industry. Don't just join the game, disrupt it and change it. We are living in exciting times as industries are going through a revolution. For example, Amazon has changed book retailing, Netflix has altered how we view t.v. shows & movies, Airbnb has disrupted lodging, Car2Go has fulfilled inner-city transportation, and Starbucks has romanced a commodity like coffee beans. However in each case, these companies have solved a fundamental problem and delivered a new experience. One that we've been craving for.
For hospitality, the game changing idea is how we create a culture that supports "work-life balance" or, as Tony Hseih coined, "work-life integration." Only then will our industry attract, produce and retain more leaders. We use the excuse that our operating hours (being open for service) is longer than any other industry and hence, longer work hours for staff. But clearly this is not a sustainable model as employees have become less tolerant. When we solve this problem and take care of our own people, they will take care of business.
Remember that we are in a highly competitive industry and change will occur with or without you. If you're not thinking about how you might put yourself out-of-business, someone else will.
Bonus: Read Darren Hardy's Five Key Ways to be a Game Changer
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