Monday, 13 January 2014

Brand Building


Meeting passionate individuals in any industry is rare.  Phillip Martin is the Service Leader at Louis Vuitton (Bloor Street) who oversees the Women's Ready-to-Wear.  He truly understands how to engage customers and build relationships, which is why LVMH transferred him from NYC to Miami and now TO.  Phillip wowed us with detailed stories of his travels and over-the-top clientele that he's befriended along the way.

Behind closed doors on the second floor is the Private Showroom designed for discreet shoppers and the Made-to-Order Handbag Salon.  This is where you choose from a selection of leather, color and hardware to create your one-of-a-kind bag ($5k-$11k) made by a skilled artisan in France (takes five months for the whole process).  Upon completion, they present your bag in the Salon (any of 6 locations around the world) with a champagne celebration.  Are you kidding me!?!

Thank you Phillip for your dynamic personality and high HQ, you have converted us to LV fans for life.

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