More options breed more competition, which benefits the consumer and hopefully attracts more of them. However, there is a point when all these options blur into general categories like trendy, romantic, upscale, fun and “rated best of...”.
In a free market society, businesses that differentiate themselves are most talked about and become everyone’s “Favourite Place” but this requires long-term vision and commitment. It doesn’t happen over night. Moreover, it wasn’t created for everyone.
In Danny Meyer’s case, Union Square Hospitality provides Enlightened Hospitality first to their staff, then to customers, community, vendors and finally investors. The Four Seasons Hotel pride themselves on high-touch and “deeply instilled ethic of personal service” to satisfying the needs and tastes of discriminating customers.
All the Toronto businesses that have had a long run and are still successful have these ingredients in common: a dash of consistency, one dollap of authenticity, sprinklings of personalized service and a heap of genuine passion.
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