Power of Words

In Kevin Hall's book Aspire, he examines the Power of Words in relation to selling. The ability to lead a team, communicate and sell is limited by our vocabulary. I was first introduced to Kevin Hall through an audio interview by Darren Hardy for Success Magazine January 2011. He quips, "Words can sell, words can repel, words can lead, words can impede, words can heal and words can kill"

In the interview, Kevin spoke about two words that are most misunderstood but are critical to become an outstanding salesperson:

1) Passion is from the 12th Century which meant "path of suffering" and not necessarily today's interpretation "love". Passion is not about starting but is about finishing. Starting is easy. Finishing always requires sacrifice. Are you willing to suffer for what you love?

2) Humility comes from humus (rich dark organic soil that allows for growth) and not humiliation (subservient, hiding our gifts, weakness and meekness). Having humility is being teachable, coachable, always learning and sharing to honour the giver of gifts. Recently I learned the difference between Pride and Humility. Pride is concerned about WHO is right. Humility is concerned about WHAT is right.

How can you have more Passion and Humility in your life to benefit your customers? Enjoy Sunday.

P.s. I'm looking forward to reading Aspire and providing a book summary that relates to hospitality.