I love the hospitality industry and have since I was a child. My earliest memory was watching futuristic movies like Blade Runner and Star Wars where I noticed a restaurant scene in both, and thinking restaurants would never become obsolete - an industry of the future. Then my parents who taught us the importance of family around the dinner table (read "A Table comes First" by Adam Gopnik) and trying ethnic foods available in Toronto in the mid seventies. That was an eye-opening experience.
The purpose of this blog is to report remarkable service within the hospitality industry, as I feel that Canada has much to gain by improving in this area. There are lots of restaurants and hotels that have opened across the country but only a few that have truly differentiated themselves by focusing on hospitality excellence. By highlighting these exemplary establishments and people, I hope to inspire others to make service an important part of their culture.
As more global travellers visit our beautiful country to experience the vibrant hospitality we have to offer, the lethargic acceptance of "it's good" is just not good enough. We need to dazzle our guests, exude passion and care, and be proud of our work. But this starts with a systemic awareness for change in our service philosophy. Service starts with treating your staff as VIP first and creating a sustainable environment for a career, that is, work/life integration and a decent salary plus benefits (not just medical).
Please feel free to contribute to my cause by reporting those who do things differently by providing remarkable service.
Thank you.
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