Recently my friend Michael shared with me, to manage stress you need to manage your expectations first. For example driving to work, anticipate that traffic may occur, unexpected road closures will happen, selfish and angry drivers are ubiquitous, possible car troubles are inevitable, then you'd anticipate these problems by leaving home 1/2 hour early. This way, you'd eliminate the stress of being late.
Successful people achieve their goals by design not by default.
If you focus on delivering hospitality excellence upon your guest's arrival, the proper welcome is all you'd painstakingly lament over for weeks before opening your doors. This includes training your FOH team properly to deal with objections, late reservations, varying personalities and high expectations. A prepared team is a more sustainable culture then them reacting by emotional impulse.
Places like Trump Hotel, Nomad Hotel, Richmond Station, Canoe, Jean George in NYC - to name a few - take pride in setting an everlasting first impression.
This didn't cost them more money just more commitment.
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