My love affair for this property started when my wife and I spent a weekend during the last Toronto Film Festival. We were immediately floored by the level of hospitality excellence, from curbside to the 31st floor of the hotel.
Upon our arrival, the doormen greeted us with sincerity by warmly welcoming us to the hotel, “Hello sir, are you checking into the hotel?” Followed by, “What is your name sir?” Then as he safely harnessed our overnight bag,; “Welcome Mr. Ng to the Trump Hotel”
As we entered through the revolving doors, another gentleman greeted us by our last name. This second gentleman escorted us to the front desk introducing us to Roger – the Front Desk Attendant – who automatically greeted us by Mr. and Mrs. Ng. At this point, we were already impressed with the attentive service, until Roger walked around the desk and took us personally to our room. Come on!
Needless to say that our two-night visit was bookend with the same level of excellence.
Fast-forward six months later, we went to dinner at Stock Restaurant for my dad’s 73rd birthday. We were confident that the experience would be memorable for such an occasion. Like routine, the valet joyfully opened my dad’s door welcoming him with birthday greetings, followed by two others extending the same happy greeting. Keep in mind, my dad is a very quiet but deliberate person, who doesn't fancy the attention. Even he was impressed with the level of service and genuine interaction that he smiled contently during the elevator ride to the 31st floor.
Trump team, thank you for the outstanding experience every time and commitment to excellence, truly remarkable.
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