Adly Gawad is a professional waiter, he is a prototype that our industry no longer produces, for better or for worst. As he is incredibly google-able, I don't need to tell you who he is. However, the only way I can describe why he is remarkable is with the following words:
Confident
Caring
Accommodating
Anticipatory
Creative
Pro-active
Charming
Descriptive
Observant
Cheerful
Communicative
Chameleon
Of course, it helps when everyone is smiling and enjoying what they're doing to complement his craft.
The ability to have the mindset & skill set to act professional at whatever you decide to do, as a waiter or barista, is a reflection of who you are as a person not because you were tasked, and this ability only attracts those who would invest in your true passions.
If your organization breeds this type of culture as a fundamental premise, would your service scores increase?
Thanks Adly for years of uplifting service, showing us that there is a better way.
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