In Steve Martin's romantic comedy LA Story, a popular upscale restaurant determines where you are seated and the level of service based on your financial statement. When Martin's character Harris orders the duck dish, the maitre'd replies in a snobby french accent; "You cannot have zee duck, you can only have zee chicken!"
During Toronto's ten day International Film Festival, many restaurants and hotels put on their best faces by increasing staff and managers to impress guests and increase media impressions. As a big supporter of Toronto hospitality and TIFF, I indulge and celebrate their efforts. The city really comes alive!
But why does all this effort and good intention stop when the festival is over and visitors leave?
Shouldn't providing hospitality excellence be consistent regardless of who you are and when it is?
Start thinking about building long-term relationships and stop focusing on short-term transactions.
P.S. Restaurants owners and staff who complain about Winterlicious/Summerlicious should stop participating or stay home, seriously.
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