A volunteer at Pantry at the Delancey who described pickled raisin jam as an "unexpected delight" truly summarized our two-day experience in Seattle. Passionate innovators providing a unique product with uplifting service seem to be Seattle's standard - it's the home of Starbucks, Nordstrom, Microsoft/Bill Gates, and the EMP Museum.
At Inn at the Market, driving hotel guests to their destination is part of a service that is usually reserved as a lovely surprise. Since they are a small hotel, the staff double as doormen, valet, bellmen, concierge, room service and driver. So when they have time, they will drive you in the hotel's new Range Rover instead of hailing you a cab.
Eating at Bar Sajor (part of the Dillan Restaurant Group) was a true delight. Aside from the unique attention paid to every detail in the room - from the extraordinary food and plating to an attentiveness to each individual table - servers bid you farewell by saying "thank you for joining us today, let me know when you want to return so we can take care of you!"
A passionate cab driver who has been driving for over 20-years shares with us a rich history of Seattle (home of the "graveyard shift" and "skid row") and some delightful stories, unexpectedly. An Amtrak ticketing agent happily and patiently helped transfer weight from one luggage to another so they wouldn't exceed the 50 pound limit. Delightful!
When surprising your guest at every turn is part of the business model, being an unexpected delight is a noble goal.
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