You had me at HELLO

I say with the utmost respect for restaurateurs who risk their money, chain themselves to the foundation of four walls, marginalize relationships including family and wear sleepless nights on their face as a badge of honour, all for the sake of fulfilling their burning desire to be in the restaurant business. Just remember to say hello to your team as they walk in for their shift.

It is really that simple. You always know when the owners/leaders of an establishment are nice & respect their staff by smiling staff who, in turn, are nice & respectful to their guests. As Jim Rohn would say, "Whatever you want, give first"

Start today, make sure you say hello first to everyone on your team from line staff to management, and remember their names. Do it 40-days in a row, don't miss a day, and you'll create a new habit. Log it into your journal, not your mobile, as the act of writing something down transfers the information from your subconscious to your conscious. I guarantee your staff will notice the positive environment you've created. Another Jim Rohn philosophy, "Discipline weighs ounces, failure weighs tons"

On a side note: Earlier today I was working in the Blackberry Lounge on the second floor of the Bell Lightbox on King Street when I sat between Ivan Reitman doing an interview and the GM of Luma orchestrating lunch service at a pre-shift meeting. I couldn't stop listening/admiring the GM, sorry Mr. Reitman, hope lunch service was successful!