I should highlight that I owned four restaurants during a ten-year tenure as an operating partner from the age of 29. I'm mentioning this because I was an awful manager, I knew it then but could only admit it now. So I write this blog about service culture not from success but from failure. You know what they say, failure leaves clues.
As Newton said, "If I've seen further, it's because I'm standing on the shoulders of giants"
One of my favorite things I love about being a hospitality recruiter is speaking to industry leaders who teach me so much about running a successful business; whether it's a take-out selling $1.9mil of burgers, $17mil sports bar or $2bil portfolio of business, passion is the common denominator.
Since I'm working in the real world, I get to see around corners and sometimes over the fence. That is all I want to share in this blog, as I believe our industry deserves better. Hell, our guests deserve better.
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