At the recent Bourdain/Ripert show and Chopra talk I attended, both Roy Thompson Hall & Sony Centre had ushers stationed at the front entrance, hallways, doorways at each level and every aisle to assist patrons in finding their seats. Essentially, this is their only job and, mostly, the only interaction they'll have.
My friend pointed out that ushers are the dodo birds of hospitality, not because we don't appreciate them, but their limited activity of engagement is making them extinct. Simply, their job can be replaced by technology.
Start looking at your business to either eliminate roles that can be replaced by technology or assign them meaningful tasks to uplift your service culture.
They don't want to feel like a cog in the wheel anymore than your patrons.
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