This is my favourite time of year as I love seeing restaurants full and hotel lobbies bustling everyday of the week. Sales are up and spirits are high.
During the month of December, the hospitality industry welcomes a spike in business with holiday parties and celebrations. Each business ramp up staff, create special menus to reflect the holidays and raise prices to meet the demand. Fortunately, service also increases to complement business. Operators consciously take this assertive approach to win guests and build loyalty for the upcoming lean months.
Providing Service Excellence isn't a "sometimes" behaviour but should be an "always" objective. Treat your interactions with each guest as a chance to build relationship and not a mere transaction.
Now spread that holiday cheer in the office and remember to celebrate your people throughout the year as well.
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