It was an exceptional week for remarkable service when I received a phone call from Platis Cleaners (King E. & River St.) offering me a $25 credit to return as a missed and valued customer. A lady from head office apologized for the "muck-ups" by the previous Franchisee (who has been replaced now) and is eager to smooth things out. I told her we are happy with our current dry cleaner so she suggested to use the credit in the future for a larger order like a duvet or curtains. Good idea!
Saturday date night at Jacobs & Co. Steakhouse was a treat because they prove time-and-time again that they are The Best Service Restaurant in Toronto. To be specific, Jacobs' unique focus in combining outstanding product (aged meat, Caesar salad table side & unique wine list), a warm atmosphere (modern steakhouse) with caring service (every team member including GM Robbie) is what makes them unforgettable. The owners' unwavering commitment to Hospitality Excellence, especially when they opened at the beginning of an economic meltdown in 2007, is now unquestionably paying off with a consistently full dining room and piano bar/lounge seven days per week.
Roosters Coffee House (Broadview & King St.) have decided that their differentiating factor was atmosphere and service since they were not championed baristas or coffee roasters, but instead concerned neighbours living in Riverdale. Their staff are exceptional people who've made a concerted effort to remember every name, anticipate every need and serve with a genuine smile. That is Hospitality!
Bravo to you and thank you for making my week.
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