I interview managers who claim they are a People Person, it is commonly used to describe why they work in hospitality. Unfortunately, it is a term that has become a buzzword in our industry carelessly used without understanding its meaning. There is a difference between working around people and working with people.
A true People Person isn't selective about the setting in which they are engaging with others, that is, an office or a restaurant. I've met Hotel Front Desk agents who were less than personable. A People Person's interactions are based on building relationships and not mere transactions. Further, they are great listeners by understanding first before being understood. In my experience, I've met a People Person among extroverts and introverts alike. One has wider engagements while the other deeper, respectively.
People are all around us in the work place. Hospitality does't make a People-Person. Rather, a People-Person makes hospitality.
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