Year One

I started writing this blog a year ago for the purpose of improving my communication skills. It was a goal I set while sitting in Porter's Lounge at Billy Bishop airport departing to NYC for a four-day food adventure. Reporting on the hospitality industry seemed natural, specifically Service Trends, but I didn't realize at that time that the process would also make me become an authority on service. This has become my focus and passion.  Interacting with people who truly aspire and deliver service excellence has been incredibly enjoyable. As you have read this was not limited to hospitality, for other industries (e.g. Apple, Google, Zappos) have made service the centre of their company culture. However the biggest reward was becoming more mindful and aware of my surroundings. Being Present. This was how I was able to write two to three times per week. Prior to this period in my life, I read very little and never wrote - was a Science Major.

Though not every thought made it into the blog but it did, at the very least, made it onto paper. And that was the whole idea. As I continue my journey in year two, the blog will be a combination of writing and video in order to improve my communication - both written and oral - and presentation skills.

Thank you for your support and being patient with my errors.