3 Keys to Listening

When an employer says, "I don't think my staff is listening to me!" You must wonder if the employer listens to their staff?

Reciprocity is just human nature, that is, if someone invites you to their party you feel obligated to invite them to yours.  Similarly, staff will listen to the employer when they've been heard and, more importantly, understood first.  There is a reason why humans were created with two ears and one mouth; so we'd use them in that ratio. 

3 keys to listening:

1. Listen twice as much as you'd speak - allow the person to fully complete their thought by leaving a 5-second pause before you start speaking;
2. Ask the right questions that genuinely engages; and
3. Honour the person by writing it down.

To ensure you've understand what the person said (and ultimately what they're thinking), repeat it back to them.  Don't be shy to ask, "I want to make sure I understood you, is this what you mean...?"

When you commit to listening first, the world will hear you in return.