Care Ethic

I enjoyed watching HBO's documentary "Herblock:The Black and The White", a story about Herbert Block's fifty-year career as a political cartoonist for the Washington Post.  Particularly, Herb used the term "Greed Ethic" to describe how the Government was being ran; "Anything for a Buck!"

So it made me think, what drives the behaviour of hospitality leaders? Most would say Work Ethic as working hard and diligence were critical during the Industrial era.  Though now in the connection revolution, working smart trumps working hard especially among millenials.

I believe that Care Ethic, someone who cares deeply about other people and always does the right thing in service, is the most valuable trait for our industry.  When putting others before yourself is habitual, then anticipating the needs of others is easily trainable. Genuine care is innate and not learned.  To seek and retain a leader who is naturally caring will require an operator who is, at minimum, equally dedicated if not more caring.  Naturally, leaders will attract other caring leaders - Birds of a Feather.  

As your leaders multiply, so does your customers.